Question 1

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), and net banking. All payments are processed securely through Razorpay.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days at an additional cost.

Question 3

What is your return policy?

Accepted Answer

We offer easy returns within 7 days of delivery. Items must be unused and in their original packaging. Contact our support team to initiate a return.

Question 4

Is COD (Cash on Delivery) available?

Accepted Answer

COD is currently available in select cities. You can check availability at checkout by entering your pincode.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order from your account dashboard.

Question 6

Do you ship across India?

Accepted Answer

Yes, we ship to all serviceable pin codes across India. Some remote areas may have extended delivery times.

Question 7

How do I place a bulk order?

Accepted Answer

For orders above ₹5,000, use the bulk inquiry form on any product page. Our team will contact you within 2 hours with exclusive pricing.

Question 8

Is shopping on VIAMSH secure?

Accepted Answer

Yes, all transactions are encrypted and processed through Razorpay's secure payment gateway. We never store your card details.

Frequently Asked Questions